Changing items on your order
If you've ordered the wrong item, colour or quantity, contact us as soon as possible with your order number (starting GVS) and tell us what you'd like instead. If your order hasn't been despatched yet we'll do our best to change it. The best way to do this is by sending a message, rather than phoning, in case we are busy with other customers.
If your order has already been despatched, we can't change it. You can return the unwanted item under our Return & Refund Policy and place a new order.
Changing the delivery address
Please check your delivery address carefully at checkout. We can't change the address once an order has been despatched.
Heavy items and pallet deliveries
For machinery sent by pallet, we can usually rearrange the delivery date if you won't be in. We can only do this on the day we confirm despatch.
We can't change the delivery address. Let us know the date that suits you and we'll confirm it.
Won't be home?
For DPD parcels you can often choose a different day, a safe place or a pick-up point using the DPD app or the link in your tracking email. See How do I track my DPD delivery? for details.
You're also welcome to collect your order from our Harrogate shop.