Help & FAQs

Our shop is at Unit 7A, Killinghall Business Park, Harrogate, North Yorkshire, HG3 2BA Click here for a map and location

Our shop opening hours are listed here: Click here for our opening hours

We completely get it, we change our minds too!

If we receive notification from you prior to despatch of your parcel, we will cancel your order and issue a refund to your original payment source.

Once despatched, you have the option to request a return within 30 days from the day after receipt of your order.

Following approval of your return, the item/s must be returned to us within 14 days.

Please contact us to arrange this.

You can call us on 01423 209050. We are available during our shop opening hours.

We are a small team, so may not be able to answer every call. If your enquiry is not urgent, please consider using our contact form.

Contact us with any questions, concerns, or feedback.

We currently ship to the UK.

Due to the huge number of international parcels being lost or returned by customs we have stopped sending international orders.

We apologise for the inconvenience this may cause

You can use a shipping forwarding service such as Forward To Me

If you place your order before 1PM Monday to Friday, you will normally receive your order the next working day. (DPD, Parcel Force 24 & Royal Mail 24)

If Parcel Force 48 or Royal Mail 48 is used, it can take 2-3 days.

Next working day delivery via DPD, Parcel Force 24 and Royal Mail 24 is not guaranteed.

You can request a return for your order up to 30 days after the day you received it.

Items must then be returned within 14 days after your return request has been approved.

Items must be returned in the same condition in which they were received, be unopened/unused, have any tags still attached, and include all the original unopened packaging.

Please use our contact form to request a return

Refunds are processed within 7 working days from when we receive the item(s).

Your refund can take 5-7 days to appear on your statement, this is dependent on your bank.