Greenvill Crafts – Frequently Asked Questions

Here are some of the frequently asked questions we receive, if you can’t find what you are looking for, please get in touch using our contact form.

What are the delivery charges?

For the majority of orders we use Royal Mail to deliver our parcels (we’ve found them to be more reliable than some couriers!).

We have 3 options for Royal Mail available; Royal Mail 48, Royal Mail 24 & Royal Mail Special Delivery.

Royal Mail 48 aims to deliver within 2-3 days, Royal Mail 24 aims to deliver with 24 hours. Special Delivery has a guaranteed before 1PM next day delivery You will see these charges in your shopping cart once you have entered your country and chosen your postage option.

Which payment methods are accepted?

We accept the majority of debit and credit cards.

We use Stripe as our payment processor and also PayPal, so you can choose which payment method you prefer.

How long will delivery take?

The majority of orders are shipped the same day, otherwise the following working day. UK delivery can take 2-3 days. Overseas orders can take anything from 3 days up to 21 days, dependent on the country. We provide tracking details by email when we post your parcel.

How secure is shopping in the Online Shop? Is my data protected?

Our website is hosted on very secure UK based servers. Every page of our website is protect by a SSL certificate (You can see a padlock and details of the security certificate in the address bar of your browser).

When you enter your card details, we do not retain this information, it is processed on secure servers by Square (our payment processor) or PayPal.

We comply with all GDPR requirements, your data is important and we protect it and do not share with any other company outside the Mabie Todd limited group.