Greenvill Crafts – TERMS & CONDITIONS
This website is owned and operated by Mabie Todd Limited.
We are registered in England under company number 10808574 and with our registered office at 8 Blair Park, Knaresborough, HG5 0TH
Our main trading address is our registered office.
All orders are made online, we do not have visitor accessible premises.
Your personal data will be used to provide the information, goods and services offered through our website to you, for billing and order fulfillment.
If you sign up to our newsletter we may use your email address to send you information about products or services.
You can opt out of these at any point and you can ask for personal data to stop being recorded at any time.
We describe our products and services to the best of our ability. Errors and omissions may occur. In the event of an error being made e.g. In the price of a product we reserve our right not to fulfill that order. Finished products (e.g. Bowls and pens etc) are hand made using a lathe and hand tools. The products are not mass produced and as a hand made and natural (wood) product you should expect the item to have the appearance of a hand made item.
We use Royal Mail for the majority of our deliveries. There is a choice of 3 services, presented to you at checkout. Royal Mail 48 aims to deliver within 2-3 days, Royal Mail 24 aims to deliver with 24 hours. Special Delivery has a guaranteed before 1PM next day delivery You will see these charges in your shopping cart once you have entered your country and chosen your postage option. Other than Special Delivery, orders may take longer than Royal Mail’s aim at certain times e.g. due to severe weather, industrial action Christmas periods. This is outside both our and Royal Mail’s control and Royal Mail’s terms of service apply at all times with regards to late and/or lost items.
Right to cancel
All customers have the right to cancel their orders under the The Distance Selling Regulations which gives consumers extra protection when buying online. Specific legislation here that applies is regulation of The Distance Selling Regulations.
You have the right to cancel the purchase of a good without having to give a reason at any time within the “cooling off period” of seven working days, beginning on the day after you receive the goods.
If you are in possession of the goods you are under the duty to retain them and take reasonable care of them. You must send the goods back to us to our contact address at your own cost (unless we delivered the item to you in error or the item is damaged or defective) as soon as possible once you have cancelled the contract. We suggest that you use Recorded or Special delivery as the goods are your responsibility until we receive them in a re-saleable state.
We reserve the right to make a charge not exceeding our direct costs of recovering the goods if you do not return the goods or return them at our expense.
Once you have notified us that you wish to cancel the contract, any sum debited to us will be refunded to you as soon as possible and in any event within 30 days of your cancellation.
You will not have any right to cancel a purchase for the supply of any of the following goods:
- The supply of goods made to your specifications e.g where you have placed an order and we have produced or manufactured goods specifically for that order.
- The supply of goods which have been personalised specifically for you.
- Goods which have been used, including attempts to “turn” the product on a lathe.
All notices you send us must be sent to the contact details on this site (link). We may give notice to you at either the email or postal address you provide to us when making a purchase. (Notice will be deemed received and properly served 24 hours after an email is sent or three days after the date of posting of any letter.) In providing the service of any notice, it will be sufficient to prove, in the case of a letter, that the letter was properly addressed, stamped and placed in the post and, in the case of an email that the email was sent to the specified email address of the addressees.
These terms are governed by English law. Any contract for the purchase of goods from this site and any dispute or claim arising out of or in connection with any such contract will be governed by English law. You and we both agree that the courts of England and Wales will have non-exclusive jurisdiction. However, if you are a resident in Northern Ireland you may also bring proceedings in Northern Ireland, and if you are a resident in Scotland you may also bring proceedings in Scotland.